Company number 207160415
WWW.BSTXCHANGE.COM is owned by the company BEST TRADERS EOOD, registered in
Bulgaria, with company number 207160415 and address Bulgaria, 1404 Sofia, 49A Bulgaria
Blvd., fl2, office 7.
This policy is the Privacy Policy of BEST TRADERS EOOD. This Privacy Policy applies to the
Personal Information BEST TRADERS EOOD collects, processes and uses. We define
Personal Information as information that identifies you as individual, such as your name,
address, e-mail address, trading information and banking details.
We collect information about you when you register, when you log into your account, when you
make a purchase, sale, or exchange order and/or when you log out of your account.
Additionally, we automatically collect information about your computer, browser, incl. your IP
address, information about your software and hardware as well as which page of our website you
have requested to visit.
BEST TRADERS EOOD considers protecting your private information a priority and is committed
to following the policies in this document, lawfully, transparently, and earnestly.
1.1. The purpose of this Privacy Policy is to inform you of:
1. the kinds of Personal Information we may collect about you and how it may be used;
2. the use of information regarding IP addresses and our use of cookies;
3. the disclosure of Personal Information to third parties;
4. the transfer of your Personal Information within and outside of the European Economic
Area (“EEA”);
5. your ability to correct, update and delete your Personal Information;
6. the security measures we have in place to prevent the loss, misuse, or alteration of
Personal Information under our control;
7. BEST TRADERS EOOD’s retention of your Personal Information.
2.1. We may use your personal information in order to:
1. Verify your identity;
2. Process your orders for purchase, sale, or exchange of cryptocurrencies;
3. Inform you about trading and financing features and any promotions offered on
4. Provide you with news and information about recent events;
5. Personalize your experience;
6. Analyze BEST TRADERS EOOD’s website usage, and improve our website and website
7. Respond to your questions and requests;
8. Provide you with information regarding your cryptocurrency orders;
9. Notify you about any changes in the website’s services or policies.
3.1. We collect information you provide directly to us upon registration or when you place an order
for purchase, sale or exchange of cryptocurrencies. The types of information we may collect
1. Your full name
2. Your photographic identification
3. Social security number or other government ID number
4. Address, city, state, country, postal code, where you reside
5. E-mail address
6. Phone number
7. Birth date
8. Banking details, including bank statement
9. Your virtual currency wallet address information 10. any other information you choose to
3.2. Apart from the information you provide to us, we automatically collect information about you
when you access or use our Services. This information is used to provide statistical data about
our users' browsing actions and patterns, and does not personally identify individuals. This
information may include:
1. Information about the type of browser you use, access times, pages viewed, your IP
address, and the page you visited before navigating to our Services.
2. Information about the computer or mobile device you use to access our Services, including
the hardware model, operating system and version, unique device identifiers, and mobile
network information.
3. Information about the exchange transactions you complete on
WWW.BSTXCHANGE.COM, including the amount of virtual currency associated with an
exchange transaction, the types of exchanges executed, and other transaction
4.1. BEST TRADERS EOOD does not sell, share or in any other way disclose your Personal
Information to third parties except in the cases hereinafter.
4.2. BEST TRADERS EOOD might disclose your Personal Information to third parties, which
operate on our behalf, given the Uses of Personal Information, we initially collected it for. We may
disclose your Personal Information to third parties including:
1. Business partners, suppliers, sub-contractors and other service providers
2. Advertisers and/or advertising networks that require data in order to select and show you
relevant advertisements
3. Analytics and/or search engine providers that assist us in the optimization of our site
4. All our third party service providers are bound by contract to protect and use our users’
Personal Information only for the purposes listed above, except as otherwise required by
4.3. In the case of sale, assignment or transfer, partially or in whole, of BEST
TRADERS EOOD to third parties, your Personal Information is to be transferred to the
respective third party and treated under the current Privacy Policy.
4.4. Additionally, your Personal Information may be disclosed to third parties if we are
obliged by law, court order or government act, if the disclosure is necessary in any
other way in order to facilitate criminal or any other lawful investigation or any other
legal proceedings in the country or abroad or if the disclosure is necessary, in order to
prevent or inform the authorities of frauds and/or illegal activities.
We may collect information about your computer, including your IP address, operating system
and browser type, for system administration and to report aggregate information to our
advertisers. This is statistical data about our users' browsing actions and patterns and does not
identify any individual.
6.1. We use information collected from cookies to assess the effectiveness of our Site, analyze
trends, and administer the Platform. The information collected from cookies allows us to
determine which parts of our Site are most visited and what difficulties our visitors may experience
in accessing our Site. With this knowledge, we can improve the quality of your experience on the
Platform by recognizing and delivering more of the most desired features and information, as well
as by resolving access difficulties. The cookies may collect information about your IP address,
page on our website you have accessed, your internet provider, your operating system as well as
the date and time of accessing our website. “Cookies hold a small amount of information, sent
to your browser and stored on your hard drive. We may also use third party services to collect the
information described in this section.
6.2. We may also use cookies and/or a technology known as action tags and/or different types of
gifs, which are usually implemented by third party advertising providers or third party web-analysis
service providers, who may reside and store the information (incl. your IP addresses) in another
country. These cookies/gifs are placed onto ads that lead you to our website as well as on different
pages of the website. We use them to assist us in better understanding of the use of our Site, e.g.
how visitors navigate around our site, what products are browsed, and general Transaction
information as well as to measure the effectiveness of our ads. Our service provider(s) analyses
this information and provides us with aggregate reports. The information and analysis provided
by our service provider(s) will be used to assist us in better understanding our visitors' interests
in our Site and how to better serve those interests. The information collected by our service
provider(s) may be linked to and combined with information that we collect about you while you
are using the Platform. Our service provider(s) may share the collected information with other
parties, if they are legally obliged to or if other parties process the information on their behalf.
6.3. You can block cookies and other similar tracking technologies by changing the respective
settings of your browser. Please note that if you do so, the functionality of this website might be
7.1. The present Privacy Policy is solely applicable to the website of WWW.BSTXCHANGE.COM,
owned by BEST TRADERS EOOD. WWW.BSTXCHANGE.COM may provide references and/or
links to other websites, which are owned by third parties. BEST TRADERS EOOD cannot be held
liable or responsible for such third party links and how they process your Personal Information.
You must acquaint yourself with their own Privacy Policy.
7.2. BEST TRADERS EOOD is responsible neither for the actions of external websites, whose
links are provided on our Site, nor for the way they use your Personal Information.
We store and process your Personal Information in data centres around the world, wherever
BEST TRADERS EOOD’s facilities or service providers are located. As such, we may transfer
your Personal Information outside of the EEA and to countries, where the Personal Information
requirements are substandard. Such transfers, however, are always undertaken in accordance
with the current stringent Privacy Policy.
9.1. You may access your Personal Information anytime and to correct, update or delete any
inaccurate and/or incorrect data by sending us an email to
9.2. We take the required measures to ensure that the processing of your Personal Information
is accurate and only for the uses they were initially collected. If the collection of certain Personal
Information is not required for the uses, provided in this Privacy Policy, or in order to comply with
the current legislation, you have the right to object to the collection of certain Personal Information.
9.3. The deletion or destruction requests of both your Account and Personal Information will be
reviewed and will be processed only where this is not inconsistent with our legal and regulatory
10.1. We use various security measures to ensure that our users’ Personal Information and
accounts are protected. Part of these measures are:
1. Password protected directories and databases;
2. Only authorised personnel, required to treat the information as confidential, have access
to your Personal Information;
3. Secure Sockets Layered (SSL) technology to encrypt and send your information across
the Internet securely;
4. Retention of Personal Information.
10.2. We retain Personal Information for as long as necessary to fulfil purposes described in this
Privacy Policy, subject to our own legal and regulatory obligations. In accordance with our record
keeping obligations, we will retain Account and other Personal Information for five years after an
Account is closed.
We use the email address you provide us to send you information and updates regarding your
purchase, news about our company, information about our products, etc. If you ever wish to
unsubscribe for receiving non-order related emails, you can click the respective button at the
bottom of every non-order related email.
12.1. This Privacy Policy may be revised, modified, updated and/or supplemented at any time,
without prior notice. When we make changes to this Privacy Policy, we will notify all users on our
website, and make the amended Privacy Policy available on our website.
12.2. Our users are obliged to get acquainted with the updated Privacy Policy. Your continued
use of the Website following the posting of the revision/update means that you accept and agree
to the changes in the Privacy Policy of BEST TRADERS EOOD.
12.3. Should you have any questions related to the present Privacy Policy, do not hesitate to
contact us at